Please browse our open positions below, and if you require any assistance with your application, please contact us at 229-584-2013.

Job Description

  • Receive, analyze and resolve customer requests
  • Communicate with customers via email and phone
  • Determine the best course of action that will lead to a quick and successful resolution of the customer’s request
  • Escalate customer conversations to upper support tiers for further analysis
  • Gather all needed information effectively and provide it to the customer in a concise and clear manner
  • Strive to understand our customers’ needs and be able to explain and communicate the solution in an efficient, personal, and creative manner
  • Solve customer problems in a professional, empathetic, and courteous way

Qualifications

  • Ability to read, write and speak at an excellent, or Mother-tongue, level English
  • Ability to understand complex technical issues from text
  • Ability to make quick and precise decisions based on a small amount of information
  • Ability to explain complex technical information in layman terms
  • Ability to follow work protocols and procedures
  • Excellent human relations and understanding of the customer-vendor relationship
  • Methodical, organized, and able to multi-task under pressure
  • Experience with a Content Management System (CMS) – an advantage
  • Experience with Adobe Creative Suite – an advantage
  • Experience with HTML, CSS and JS – an advantage
  • Experience with PHP/ MySQL – an advantage

Benefits

  • Excellent salary and an opportunity to grow within the company
  • Health insurance (full-time status)
  • Nice and friendly atmosphere
  • Ability to work remotely (after probation period)


Nimble CMS complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Nimble CMS does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.