Open Positions

Job Description

• Receive, analyze and resolve customer requests
• Communicate with customers via email and phone
• Determine the best course of action that will lead to a quick and successful resolution of the customer’s request
• Escalate customer conversations to upper support tiers for further analysis
• Gather all needed information effectively and provide it to the customer in a concise and clear manner
• Strive to understand our customers’ needs and be able to explain and communicate the solution in an efficient, personal, and creative manner
• Solve customer problems in a professional, empathetic, and courteous way

Qualifications

• Ability to read, write and speak at an excellent, or Mother-tongue, level English
• Ability to understand complex technical issues from text
• Ability to make quick and precise decisions based on a small amount of information
• Ability to explain complex technical information in layman terms
• Ability to follow work protocols and procedures
• Excellent human relations and understanding of the customer-client relationship
• Methodical, organized, and able to multi-task under pressure
• Experience with a Content Management System (CMS) – an advantage
• Experience with Adobe Creative Suite – an advantage
• Experience with HTML, CSS and JS – an advantage
• Experience with PHP/ MySQL – an advantage

Benefits

• Excellent compensation and an opportunity to grow within the company
• Health insurance (full-time status)
• Nice and friendly atmosphere
• Ability to work remotely (after probation period)